ParentSquare
Last 30 Days
Component Status
Incidents in the last 30 days
Some users seeing "Slow down" errors when accessing ParentSquare
Starting at about 6:00 AM PT (9:00 AM ET), some ParentSquare users, mostly on school and district networks, have been seeing "Slow down" errors or slow page loads on the web and mobile apps. Our team has traced it to an unusually high volume of sign-in requests coming from some networks, which set off our traffic protections. We're continuing to investigate.
Attendance notifications not sent for some Aeries-integrated schools
We are aware of a service disruption with the Aeries SIS starting around 5 PM Pacific that appears to have prevented attendance notices being sent for some districts. We are monitoring the service disruption.
Smart Sites AI Assistant May Show Outdated Information
We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.