ParentSquare
OPERATIONAL
Last 30 Days
4 incidents
Component Status
Auto Notices
OK
Data Sync
OK
Emails
OK
iOS and Android Mobile Applications
OK
Phone Calls
OK
Smart Alerts
OK
Smart Sites
OK
Social Network Sharing
OK
Support Systems
OK
Texts
OK
Web Application
OK
Incidents in the last 30 days
Virtual Phone Outbound Call Delivery
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.